Jeanne Robertson

“A Tall Speaker with a Tall Sense of Humor”
Sponsored by Islands in the Sun

Jeanne Robertson specializes in hilarious humor based on her life experiences. Speaking to thousands of people annually, she utilizes her positively funny style to illustrate that a sense of humor is much more than a laughing matter.

Others speakers might be as witty as Jeanne. Some might even be as tall. (Bare-footed with her hair ‘mashed’ down, she’s 6’2” in her size 11 stocking feet). But nowhere will you find a speaker so adept at turning personal experiences into humorous presentations that do more than elicit laughter. This Miss Congeniality winner in the Miss America Pageant uses her down-home Southern drawl to leave her audiences laughing…and thinking about her message.

Jeanne is funny, oh my, yes. She also knows that her job is far more than ‘being funny’. Her message is that a sense of humor is an attitude, an approach toward working with people. She believes that this humor attitude can be developed and improved, and she outlines how to do so while she captivates her audiences with funny, original stories.

BankTravel 2010 Keynote Address

February 8, 2010

8:45 AM -9:30 AM

Enhancing Customer Loyalty Through Bank Club Programs

Dr. Marc Mancini, President, Marc Mancini Seminars and Consulting

Sponsored by Mayflower Tours

Marc Mancini is one of the travel industry's best-known speakers, educators and consultants. It's estimated that over 300,000 travel professionals worldwide have benefited from training programs that he has designed or delivered.He and his firm's associates are the creative force behind two of the largest and most highly praised certification programs in travel: those of CLIA and Marriott. Dr. Mancini’s client list includes some of the most prestigious companies in the business, including Seabourn, AAA, Holland America Line, American Express, Carlson Wagonlit, Lufthansa, and Pleasant Holidays.

Dr. Mancini has designed or given seminars for virtually every travel association, including the Travel Institute, ASTA, ARTA, PATA, NTA, the NBTA and SITE, as well as for the tourist offices of France, Hawaii, Los Angeles, the Caribbean, Scandinavia, the Bahamas, Canada and Switzerland. He has authored or produced 12 books, 29 videos, 27 websites and over two hundred articles. His works have been syndicated by both the Los Angeles Times and Prodigy.Currently a Professor of Travel at West Los Angeles College, Dr. Mancini has appeared on CNN, ABC's Good Morning America and Showtime. He was named "Educator of the Year" by the International Society of Travel and Tourism Educators.

February 8, 2010

2:00 – 3:00 PM

Mr. Bill Geist, Zeitgeist Consulting

How Social is Your Internet Marketing Strategy?

Sponsored by East Coast Touring Company

In the early days of internet marketing, banks used their websites as information portals. Today, however, the internet has become the social center for a majority of your customers' lives. Internet Marketing pro Bill Geist shares tips and tactics on how you can upgrade consumer relationships and marketplace visibility through enhanced e-mail marketing, blogs, podcasts and social media services such as Facebook and Twitter. In this fast paced session, Bill will make sense of all the options before you and paint a compelling picture for how social media can work for you.

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